2

Bhavika Patel

OBJECTIVE

 

Seasoned and highly accredited Reporting Data Analyst seeks career advancement combining solid skill, education and over 3 years of proven experience overseeing large scale rollouts for major corporations.

 

SUMMARY OF QUALIFICATIONS

Dedicated, insightful and responsive Data Analyst with a proven track record. Creative problem solver, who thrives on challenges, excels under pressure and gets the job done. Bright confident and profit oriented team player that possesses excellent communication and strong interpersonal skills,  Quiet assertive and demanding leader and a coach, thorough planner and effective negotiator dealing easily with all levels of the organization. Recognized for excellence by, obtaining employment promotions through consistently achieving company and customer service objectives. Accustomed to a fast pace and multiple projects, fulfilling priorities and meeting deadlines.

 

 

TECHNICAL ENVIRONMENTS

Operating Systems: DOS, Windows XP, 7.

Platform/Topologies: LAN/WAN

Communication Protocols: TCP/IP

Software: Microsoft Office, Basic knowledge of MS SQL server /T-SQL, Basic knowledge of Crystal Reports, Lotus Notes and, SharePoint, InfoPath Access, VBA. Intermediate to Advanced knowledge PTP Ariba, Mercury, remedy of Power Pivot, Excel (Pivot Table Reports, PivotTable, Charts, V and H-Lookup , Macros, Goal Seek and Solver Tools, Statistical Formulas), Word, Power Point, Outlook, MS Project, and Visio.

 

 

PROFESSIONAL EXPERIENCE

 

[July 2011 – July 2013 – Family Leave]

 

 

Technisource, Summit/Kenilworth, NJ                                                               January 2009- July 2011

Programmer Analyst/Infrastructure Analyst assigned to Merck Sharp & Dhome Inc.

·         Continue to work with Global colleagues in streamlining the processes and ensure that clients comply with policy, procedures and company standards.

·         Liaison between Business units, IT administrators, Desktop Technicians on day-to-day operations.

·         Oversee process and control of company IT Asset Management program

·         Update and Maintain Remedy Asset Management Module Data.

·         Track key metrics related to the Asset Management program.

·         Work with management and staff of IT Operation, Infrastructure and Accounting teams to facilitate Asset Management Program

·         Identify opportunities for improvement in the Asset Management program

·         Coordinate and participate in projects.

 

 

Spherion, Summit, NJ                                                                                   October 2007-January 2009

Reporting Data Analyst / Programmer Analyst/ hardware -software Analyst / Project Coordinator assigned to Schering Plough Corp

·         Created /updated New Hire metrics utilizing Excel as a tool and held information sessions with senior management.

·         Developed reports using Pivot Tables in Excel to chart the resource allocation and project timelines for each IT project.

·         Analyzed the existing process flow for new hires, identify risk factors and amend the workflow as required for management.

·         Created Remedy Tickets to Provision hardware from inventory, cross-referencing related     information as necessary.

·         Created on the spot reports for management as requested by dept. Manager. These reports may include types of hardware deployed in a given time period, for a particular division or for equipment order forecasting purposes using Pivot Table in excel.

·         Compile data for A/R closeouts on a daily basis so that Property Accounting reports and the final AR closeout can be completed quickly and efficiently.

·         Create A/R closeout sheets for signature/delivery to Property Accounting.

·         Procurement through PTP ariba for needed licensees for software or Hardware.

·         Ran Service delivery (SLA) reporting for managers, how long a computer setup of the new hires took

·         Created report on estimating forecast of how many computers will be needed for next year’s new hire, upgrade and break fix issues.

 

 

Accountemps, Iselin, NJ                                                                         July 2007-September 2007

Accredited Payable Specialist

·         Provided daily support to vendors, managers and sub-contractors.

·         Prepared and maintained departmental information, researched billing issues, prepared expense reports                         using Pivot Table in excel.

 

 

[Oct. 2006 – June 2007 – Family travel - time-off]

 

 

 

Neighbor Care Pharmacy, Whippany, NJ                                                      June 2003 to September 2006

Billing and Technology Assistant

·         Provided Help Desk support and end-user support for in-house PC based systems.

·         Outlook set up for new employees. Group creations.

·         Configured Printers to the new employees’ computers.

·         Provided training to employees on Microsoft Applications.

·         Analyzed and generated progress report, unpaid claims report using Pivot Tables in Excel for the Billing Manager.

·         Assisted in performing monthly audits of Medicaid, Third Party, unbilled charges report to assure compliance with NeighborCare policy and goals.

·         Prepared training material for the entire business office staff to assist in their comprehension of Third Party and Medicaid issues.

·         Used aging Reports to locate and monitor overdue accounts.

·         Billing for insurance, Medicare and Medicaid for NJ, NY, MA and NE.

·         Reconciliation and write offs

·         Excellent knowledge of Medicaid Part D

 

 

Neighbor Care Pharmacy, Whippany, NJ                                                       November 2002 to June 2003

Administrative Assistant

·       Worked directly under Billing Manager.

·         Provided assistance to management with Spreadsheets, Word files, and memos.

·         Analyzed spreadsheets and gave feed back on how many of the called received are resolved.

·         Kept track of call center representatives attendance in an Excel Spreadsheet.

·         Resolved / assisted billing representative with Word, Excel, PowerPoint, Outlook problems on PC’s.

 

EDUCATION

Bachelors of Art in Computer Science (BACS) May 2002

Minor in Statistics (BS)

New Jersey Institute of Technology (NJIT), Newark, NJ